Remote support is available using LogMeIn Rescue.
This product allows our technician to connect directly to your computer to resolve problems or show you how to perform specific tasks. The technician can also talk you through the support session with a voice call on the Facebook Messenger app. Search for epsilon.remote.support on the Messenger app to find us.
Afterwards, we'll send you a video recording of the support session. You can review this at your leisure in case you forget exactly how to use the features the technician showed you.
A standard charge of $ USD 50.00 per support session is charged for this service.
To request a support session, email to arrange a suitable time using the details on the Contact page. We will send you a 6-digit PIN for the session; enter this below and click the Connect button when you are ready.
You will be asked to download and run a small program which allows LogMeIn Rescue to connect your computer to the technician's computer. When this program starts to run, you will be prompted to allow the connection and can disconnect at any time. The technician can take control of your keyboard and mouse to fix problems or demonstrate specific tasks. Alternatively, you can operate your computer and the technician will see what you are doing on their own screen.
You should close any programs that you don't want the technician to see before connecting. For example, close your email program or any open documents and spreadsheets containing sensitive information.